Privacy policy

1. Information We Collect

Information you provide to us:

Name, email address, phone number, billing and shipping address
Payment information (processed securely by our payment gateway/processor; we do not store full card details)
Order history, product preferences, and communication with our support team
Account information, if you create an account (username, password)

Information collected automatically:

IP address, browser type, device information, operating system
Pages viewed, time spent on the Site, referring/exit pages
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

Process, fulfill, and deliver your orders
Communicate with you about your orders, account, or customer service requests
Send you marketing communications, offers, and updates (where you have opted in; you can unsubscribe anytime)
Improve our Site, products, and customer experience
Detect and prevent fraud, unauthorized transactions, or other illegal activity
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

Service providers: payment processors, courier/logistics partners, IT and hosting providers (e.g., Shopify), email/SMS marketing platforms, who process data on our behalf.
Legal authorities: where required to comply with applicable law, regulation, legal process, or governmental request.
Business transfers: in connection with a merger, acquisition, or sale of business assets, your information may be transferred.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Keep you signed in and remember your cart
Understand how visitors use our Site (analytics)
Personalize content and show relevant offers

You can control or disable cookies through your browser settings; note that some Site features may not function properly if cookies are disabled.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal, accounting, or reporting requirements, and resolve disputes.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or update your personal information
Request deletion of your personal information
Opt out of marketing communications at any time
Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at mshivanilehengahouse@gmail.com.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. International Users

If you are accessing our Site from outside India, please note that your information may be transferred to, stored, and processed in India, where our servers and service providers are located.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and changes become effective as soon as they are posted.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Mshivani (Legal Name: Mshiwani Lehnga Export) Email: mshivanilehengahouse@gmail.com Phone: +91 95861 11104 Website: mshivani-2d42w5na.myshopify.com